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Customer Analytics

Customer Journey Maps

As customers traverse through the enterprise touch points and perform certain actions, the Customer Journey Maps render their journey as a chronology. The maps are further used to profile and segment customers 

Customer Data Hub

Customer Data Hub provides a single truth about the 360-degree view of customer using organization's internal data as well as externally provisioned data

Customer Lifetime Value

Customer Lifetime Value models considers customer's journey through the enterprise to estimate and predict the total value reaped by the enterprise over the lifetime of the customer's tenure

Recommender Engines

Recommender Engines provide recommendations that maximize each customer's life time value

Next Best Action

Next Best Action outlines the engagement and treatment that is optimal given the current state of each customer

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